What should be done if a client has a scalp infection?

When a client has a scalp infection, the most appropriate action is to refrain from providing services and refer them to a physician. This decision is grounded in the fundamental principles of health and safety in cosmetology. Treating a client with an active scalp infection can exacerbate the condition, increase the risk of spreading infection to other clients or staff, and compromise the overall hygiene standards of the salon.

The referral to a physician not only protects the wellbeing of the client but also ensures that they receive the correct diagnosis and treatment for their condition. Depending on the type of infection, it may require specific medication or therapies that only a healthcare professional can provide. This proactive approach demonstrates professionalism and a commitment to client health.

Continuing services, even with precautions, may unknowingly put others at risk and could lead to liability issues for the salon if things worsen. Offering a basic shampoo or discounts for rescheduling does not adequately address the problem and may still expose both the client and others to potential harm. Prioritizing client safety by referring them to a medical professional is always the best course of action in these scenarios.